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2xUS, EU & CA Regions

We maintain ingestion and processing infrastructure in Europe, the United States, and Canada for lower latency and compliance with data protection laws.

Fallback Between US1 & US2

If the initial secure connection attempt fails, the recording client will attempt to connect to the other US region.

High Availability US1 & US2

With two US regions, we can take one offline to perform updates while the other will take over all recording and processing duties.

CDN For Recording Client Delivery

You can load the pipe.js library from our Amazon CloudFront-powered worldwide CDN or directly from our EU delivery servers.

EU Silo for EU Companies

With our EU silo for PII data, your users’ data will not leave the EU or touch a non-EU company.

Complimentary Storage

Pipe provides up to 1 TB of complimentary storage, on Amazon S3 (US & CA) and Scaleway (EU) buckets.

Recording Recovery

If the user’s connection completely fails while recording, we take the streamed recording data and attempt to process it.

Processing Queue

During rare periods of very high demand, a queue system will ensure all recordings are properly processed.

Everything in, MP4 out

We Process The Recordings For You

Browsers and devices generate recordings in many file formats and codecs with limited cross browser compatibility and suitability for online playback. The Pipe Platform processes them all and outputs a final MP4 file, optimized with the appropriate audio and video codecs to play natively across browsers, desktop players, and devices. We also extract a snapshot, a filmstrip, we place a keyframe at the beginning + the MOOV atom before that, and add a watermark if needed.

Good To Go MP4

All incoming recordings (.mov, .flv, .3gp, .webm, etc.) are transcoded to a fine-tuned .mp4 file that plays across browsers, devices, and desktop players.

Video Watermarks

With the PRO subscription plan, you can easily add a watermark to any corner of your videos.

Video Snapshots

A snapshot is extracted from each video to make it easy to identify and embed the video later on.

Mobile Video Rotation

The device rotation is taken into account so that the resulting videos and snapshots play in the correct orientation.

MOOV Atom

Pipe places the famed MOOV atom at the beginning of the .mp4 file to ensure immediate playback over the web.

Keyframe 1st

Pipe tries to place a keyframe at the beginning of the video as much as possible to prevent playback from starting with a black frame.

Store Anywhere

We provide up to 1 TB of complimentary storage and bandwidth for your audio and video recordings. If you need greater control over storage and privacy, Pipe can automatically deliver your recordings to your own infrastructure via FTP, FTPS, SFTP, to your Amazon S3 bucket (and compatible services), to your Dropbox account, or (manually) to your YouTube channel.

Our Storage & CDN

By default, after processing, we push all recording files to our long-term complimentary storage with Amazon S3 (CloudFront CDN) and Scaleway.

Amazon S3

Pipe can push the recording files to your Amazon S3 buckets or to any other storage service compatible with the S3 API, such as Google Cloud Storage or DigitalOcean Spaces.

FTP, FTPS, SFTP

Pipe can also use FTP, FTPS and SFTP to push the recordings & their associated files to your storage server.

DO NOT STORE

With the DO NOT STORE toggle turned on, recordings are never pushed to our storage, only to yours.

Dropbox

Use the Dropbox integration access new recordings on all your devices & get notified about them.

YouTube

You can individually push videos to your YouTube channel from your Pipe account dashboard.

Easy To Integrate

Easy To Manage

View recordings, generate embed codes, manage storage options, view logs, create environments, and more with just a few clicks.

Easy Access to Recordings

You can immediately access all your recordings and their metadata through the Pipe account dashboard.

Times That Make Sense

We show dates and times in your time zone.

Rich Metadata

Each recording is saved together with important metadata: resolution, IP, length, user agent, codecs, device names, etc. .

Environments

Keep recordings and settings separate between your websites, projects, or clients.

Storage & Webhook Logs

We provide detailed logs for our webhook events and storage attempts to help debug any issues.

Export Recording Data

You can export the recording data from each of your environments to .csv.