Privacy Policy

This Privacy Policy governs the manner in which Pipe Services S.R.L. - with registered office at street General Budisteanu 12-14, building C, appartment 11, ground floor, Bucharest, Romania - processes personal information collected from users (each, a "User") of the website ("Site").

Personal Data Collected For Pipe Accounts

We collect personal information in the form of name and email from Users when they register on the site for the purpose of creating an online account under which Pipe Services S.R.L. can provide products and services and for the purpose of communicating (onboarding material, product announcements, account notifications) with the User by email.

When a User upgrades to a paid subscription we collect from our payment solutions provider ( Market Ltd, 15 Bermondsey Square, SE1 3UN London, United Kingdom) the email used to make the purchase. We use it to show Users in their Pipe account area where their invoices will be sent by Paddle.

Legal basis for the processing: the collection and subsequent processing of the above data is necessary for the delivery of products and services by Pipe Services S.R.L. .

Retention period: the above data will be held for no longer than 28 days after the User's trial account has expired or, in the case of paid subscriptions, for no longer than 90 days after the subscription has expired. Both trial and paid accounts can at any time choose to delete their accounts together with all the personal data. When personal data is deleted (automatically or at the User's request) it is deleted from both our database and from our receipients' (listed below) databases. We do keep anonymous data for reporting.

Other recipients: Your email will also be pushed to and processed by the Email Octopus email list management service. Email Octopus is operated by Three Hearts Digital Ltd, Unit 6, 14a Andre Street, London, E8 2AA, UK. We use Email Octopus to store such emails, email onboarding and product announcement emails and track emailing results (bounced, open, etc.). You can opt out of these emails at any time from the Pipe account area or by clicking the unsubscribe link in any received email.

Data transfers:The above data will be stored on cloud servers located in Holland provided by Digital Ocean, Inc., 101 Avenue of the Americas, 10th Floor, New York, NY 10013, USA. You can read their Privacy Policy and details about how they comply with the EU-US Privacy Shield here.

Personal Data Collected By Our Web Servers

We collect and temporarely store all HTTP requests made against the web server delivering our Site from Users whenever they visit a page of our Site. HTTP requests include the IP and user agent of the User and the visited URL including any GET parameters and their values.

Legal basis for the processing: legitimate interests of the controller, namely to ensure the security and availability of our Site and to identify & remedy problems in our Site.

Retention period: the above data will be held for no longer than 28 days.

Web Browser Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Your Rights Under the GDPR

You have right to request access to and rectification or erasure of personal data or restriction of processing of your personal data or to object to processing as well as the right to data portability

You have the right to lodge a complaint with Romania's National Supervisory Authority For Personal Data Processing which can be contacted at

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and data stored on our Site.

Sharing Your Personal Information

We do not sell, trade, or rent Users personal information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers.

Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licencors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes To This Privacy Policy

Pipe Services S.R.L. has the discretion to update this privacy policy at any time. When we do, we will post a notification on the "Privacy Policy" page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at

Data Protection Officer

Pipe Services S.R.L. designated Octavian Naicu as a DPO, he can be contacted at

This document was last updated on March 07, 2018