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Benefits and Advantages

Why Working With Us?

Fast Loading

The recorder client is quickly delivered through Amazon’s CloudFront CDN from the closest of 169 edge locations around the globe

No Upload Times

We start to stream the data back to our media server as soon as the user starts recording. If he has a high enough upload bandwidth there will be no upload time at the end

Record From Mobile

HTML Media Capture is used to record video from mobile devices using the OS’ capabilities & upload it to our processing infrastructure

Up to 4k Video

Pipe can record and properly manage videos up to 4k (3840x2160) in resolution from mobile devices and up to 1080p from desktop devices

Multilanguage

The recording clients are avb. in English, French, German & Spanish. You can also use your own custom language file

Export Recording Data

You can export the recording data from each of your environments to .csv

Audio Recording

Pipe can now record audio only files from desktop browsers and Android devices. iOS devices can not record audio only, just audio+video

Picture in Picture

We’ve implemented a picture in picture mode for video playback to solve Firefox’s camera privacy dialog’s lack of persistence

Video Recovery Mechanism

If the user’s connection completely fails while recording we take the streamed recorded data and attempt to process it

US, EU & CA Regions

Your recordings can be automatically recorded to and processed by our EU, US or CA servers for faster uploading and compliance with data protection laws

Upload Audio & Video Files

Your users can upload existing audio and video files through both our desktop video recorder and the mobile native recorder

Screen + Camera Recording

Capture both the user’s screen and camera, enabling new use cases in tech support, qualitative marketing research and sales

Accessibility

We’ve recently made our desktop HTML5 recorder fully controllable using just a keyboard. You can easily TAB your way to completing a video recording

Inline Mobile Recording Clients

Our desktop recorder will now also work inline on Chrome on Android and Safari on iOS

Recover Lost Connections

If the streaming connection from our desktop recorder to our media server fails during recording we’ll attempt to reconnect 30 times, behind the scenes, while the user is recording

Good To Go MP4

All incoming recordings (.mov, .flv, .3gp, .webm, etc.) are transcoded to a fine tuned .mp4 file which plays across browsers, devices and desktop players

Video Watermarks

With the PRO subscription plan you can easily add a PNG watermark to any corner of your videos. Not available with Standard subscriptions or Trial accounts

Video Snapshots

A snapshot is extracted from each video to make it easy to identify and embed the video later on

Mobile Video Rotation

The device rotation is taken into account to make sure the resulting .mp4 and .jpg snapshot play in the correct orientation across devices

MOOV Atom

Pipe places the famed MOOV atom at the beginning of the .mp4 file to ensure immediate playback over the web

1st Keyframe Position

Pipe tries as much as possible to place a keyframe at the beginning of the video to ensure playback does not start with a black frame

Our own storage

By default, we store all recordings and their associated files (snapshot, filmstrip, raw recording) on our own long term complimentary storage in Amsterdam (EU2), N. California (US1), N. Virginia (US2) & Montreal (CA1)

Amazon S3

Pipe can push the recordings & their associated files to your Amazon S3 buckets or to any other storage service compatible with the S3 API like Google Cloud Storage or DigitalOcean Spaces

FTP, FTPS, SFTP

Pipe can also use FTP, FTPS and SFTP to push the recordings & their associated files to your storage server

DO NOT STORE

With the DO NOT STORE toggle turned on, recordings are never pushed to our storage, only to yours

Dropbox

Use the Dropbox integration to be immediately notified about & immediately access new recordings on all of your devices

YouTube

Videos can be individually pushed to your YouTube channel from your Pipe account dashboard

HTML and JS Embed Codes

Quickly add Pipe to any web page or single page app with our easy to use but powerful HTML and JS embed codes

Multiple Webhooks

You can setup webhooks to fire on 6 different Pipe events. Each event has its own data that’s POSTed to your receiving script

JS Control APIs

Pipe can also use FTP, FTPS and SFTP to push the recordings & their associated files to your storage server

Design Integration

The Pipe recording clients can be integrated in terms of functionality but also in terms of size, colors and design

REST API

Use the Dropbox integration to be immediately notified about & immediately access new recordings on all of your devices

JS Events API

Take action in the browser as soon as something happens in the recorder with the desktop and mobile JS events APIs

Easy Access to Recordings

Through the Pipe account dashboard you have immediate access to all your recordings and their metadata

Dates & Times That Make Sense

All dates and times are shown in your time zone. You can change the time zone at any time

Environments

Keep recordings and settings separate between your websites, projects, clients or between dev, QA and production

Rich Metadata

Lots of metadata is stored with each recording: resolution, ip, length, user agent, codecs, device names, etc.

Easy Access to Storage Logs

Did a push to your configured storage fail? Find out why right away with our easy to filter & find success and error logs

Detailed Settings

We’ve taken great care to make our account dashboard intuitive to use but also to explain in detail all account & environment settings

Email Notifications

You’ll get an email for each new recording with a snapshot + details about the newly recorded video or audio file

Granular Billing Information

If you record past the included monthly quotas you can rely on our granular usage information to control your costs

GDPR Ready

If you’re from the EU, or you’re not from the EU but you’re processing data of data subjets in the EU, you can rest assured as our platform will help you comply with GDPR requirements. We’ve went through the compliance process several times in relation to both the data we process for you as processors (recordings, metadata, snapshots) and data we hold as controllers.

You should check out our GDPR overview page for more information on how we help you comply and feel free to email us any GDPR related questions at contact@addpipe.com.

Secure Client Delivery (https)

If your website is delivered over https our recording client will also be delivered over https

Encrypted Streaming (HTML5)

Our desktop HTML5 recording client uses a secure wss connection to stream encrypted data over the public Internet

Secure Playback

Playback & download from our US & CA Amazon S3 storage buckets or from our EU Scaleway S3 storage bucket is done securely through https

Authenticated Webhooks

Pipe automatically signs all POSTed webhooks so you can verify on your end that the data is coming from Pipe and not a third-party

Secure Push to Storage

The recordings are securely pushed to our EU, US & CA S3 buckets, to your website (through SFTP or FTPS), to your Amazon S3 bucket or to your Dropbox