Thinking of making the switch from Ziggeo?

3.3 Times Smaller in Size

The Pipe HTML5 audio, video, and screen recording client is just 75.4KB compressed in size over 4 http requests. The Ziggeo recorder is downloading over 300KB before the user can record.

Recording Recovery Mechanism

Since we stream data to our media server as soon as the user starts recording, if the user completely loses Internet connection while recording, we can recover the data that reached our media server and process it as a new recording.

Streaming Data Means Shorter Or No Upload Times

Because the Pipe recording client starts streaming data back to our media server as soon as the user starts recording, most often there’s no need for an upload wait screen at the end. And if you’re trying to record high-resolution video over a slow upload connection, the upload period at the end will be much shorter, since the upload started at the beginning of the recording when the user pressed RECORD, not at the end when they pressed STOP.

Quickly Browse Large Amounts of Recordings

Our list of recordings shows 50 per page, with dates and times, thumbnails for easy identification, size, length, resolution, IP, referrer, user agent, push-to-storage + webhook status, and links to success/error logs. All this information helps you quickly scan the list for certain recordings or problematic recordings.

Dates And Times in Your Timezone

No matter where you are in the world, we display dates and times in your time zone. We show them in the list of recordings for every successful or failed push-to-storage attempt and for every webhook POST.

We Collect More Useful Metadata

With every recording, we collect more metadata, including webcam and microphone device names, and extract more information from the recordings, such as audio & video codecs, sample rates, and the number of audio channels. This data gives you a clear picture of what’s coming in from your users, and it is essential if you care about audio and video quality or if there’s a transcoding issue.

Delete Account And Data At Anytime

As per the GDPR, you can delete your Pipe account at any time, along with all recordings, metadata, and account data. This is a real deletion, not just a marked as deleted entry in our database. Although Ziggeo claims to be GDPR-compliant regarding the data you provide them, they do not offer this option.

Better Regions Implementation

We can record, process, and store recordings in several regions. What makes our solution better is that you’re not forced into a single region per account; with Pipe, you can select the region per environment. There’s also an auto option, in which case our platform decides which region each user who records connects to.

Know When Your Storage Has Issues And Take Action Right Away

We keep detailed logs of all attempts to store the recording and its snapshot on your preferred storage (SFTP, FTP, Amazon S3, or Dropbox). Most are successful, but some will fail, for example, when:

• There’s a temporary issue with your (S)FTP server

• • Or you mistakenly revoke permissions for the (S)FTP/Amazon S3 credentials
• • Or when Amazon S3 is down like it was on February 28th, 2017 for 4 hours straight.

When such issues occur, you’ll be immediately notified by email, and you’ll be able to quickly identify the issue because the detailed failure logs are available in the email we send you and in the recordings list. You’ll also see a notification in your account dashboard the next time you sign in, in case you have these notifications disabled.

Once the issue is resolved, our retry mechanism will handle the heavy lifting of pushing the unpushed files to your storage. This becomes crucial when your app or website records tens or hundreds of recordings in a short period.

GDPR Compliant as a Data Processor

If you are established in the EU or if you offer products and services to people in the EU, you must be GDPR compliant in relation to personal data. We’ve spent several months at the beginning of 2017 making sure all our processes, systems, software, and policies are GDPR-compliant with respect to the data we process for you (audio & video files, snapshots, device names, IPv4 addresses, user agents, referers, etc.) as a data processor. You can read more about our GDPR compliance as a data processor at https://addpipe.com/gdpr.

GDPR Compliant as a Data Controller

We’ve also spent time ensuring we’re GDPR-compliant regarding your personal data, which we process as a controller. You can read more about our GDPR compliance as a data controller at https://addpipe.com/gdpr.

If you have any questions regarding GDPR, just contact us.

No Charge For Storage and Bandwidth

We do not charge separately for storage (audio and video hosting) and bandwidth (playback), and since Ziggeo’s prices for video hosting and playback are expressed in price per minutes of SD or HD video - not in price per GB - there’s no easy comparison with Amazon’s S3 storage prices.

More Granular Price/Resolutions

We charge per resolution: 320p, 480p, 720p, FullHD, and 4k. Ziggeo separates into SD and HD, regardless of whether you’re recording 4 K videos from mobile devices over Wi-Fi or just 320x240 over slow or expensive mobile data connections.

Detailed Usage Reports

We provide detailed, transparent, verifiable monthly usage reports containing the total length of recordings in each resolution slot (accurate to a hundredth of a second) and the cost for each resolution. On these reports we base our monthly invoice. If you’re recording a lot, past your included monthly quota, this becomes important.