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Video reviews and briefs, recorded in your store.
Add the AddPipe recorder to a Shopify theme section and customers can record a review, a customisation brief or a support message on the page. Nothing is stored on Shopify.
Video reviews that people actually leave
Asking a customer to film a video, save it and upload it loses almost everyone. Asking them to press record on the page they are already on does not.
Briefs for made-to-order products
For engraving, tailoring, framing or anything bespoke, a spoken brief captures what a text box never does, and it is attached to the order from the start.
Your storefront stays fast
Load the recorder only on the templates that need it. No video is hosted or served by Shopify, so Core Web Vitals are unaffected elsewhere.
What stores use it for.
Video reviews
A customer holding the product and talking about it, requested on the post-purchase page.
Personalisation briefs
A spoken brief for engraving, tailoring or bespoke work, attached to the order before it reaches production.
Returns and support
A recording of the fault on arrival, which settles a return claim faster than a photo and a paragraph.
Details.
Where do I put the recorder in a Shopify theme?
In a Custom Liquid block or a custom section, both of which accept raw HTML. A custom Liquid block on a product or page template is the quickest route.
How do I know which customer or order a recording belongs to?
Pass the customer id, order id or product id to AddPipe as custom data from Liquid. It comes back on the webhook, so the recording arrives already linked.
Does the video use my Shopify file storage?
No. The recording uploads to AddPipe, so your theme assets and file storage are untouched and your storefront never serves a video file.
Can I show the recording back on the product page?
Yes. Store the recording name against the product or customer, then build a playback URL from it, or push the mp4 to your own bucket or CDN and serve it from there.
Will this slow my storefront down?
Load the recording client only on the templates that need it rather than in theme.liquid globally, and the rest of the store is unaffected.
Does it work in the Shop app and on mobile?
It works in mobile Safari and Chrome. In-app web views vary in whether they grant camera access, so test the flow in the Shop app before relying on it there.
Related integrations.
Collect video from your customers.
Every recorder option and the webhook are open during the 14-day trial. No card required.