Thinking Of Making The Switch From Ziggeo?

We improve Pipe at a rapid pace. In 2025, we shipped 55 product updates. As of June 2026, we have already shipped 34 this year. These are real people doing real work, real improvements. Ziggeo’s updates stopped in 2022 around the time they were acquired.

Pipe is develope and maintained by a small team in Bucharest, Romania. We work 9-17:00 in the EET/EEST timezone. Our team is behind every change, support ticket, e-mail, tweet, blog post.

Our recording client is smaller, faster, tested on a plethora of real devices. It tackles permissions, many edge cases, and navigates browser bugs and inconsistencies. It supports older browsers. It supports Safari and Firefox. It streams the data - it does not bulk upload at the end. It works over high latency connections. Browser introduced issues are usually patched right away. It also recovers elegantly from various user behaviors like removing the webcam, headset closing Bluetooth connection due to low battery.

Our recording client streams the data back to our server as soon as the user starts recording. That means, at the end, theres significant less data to upload. The whole record > upload process will be a lot faster. This matters most for big recordings which take time to upload so either long recordings or screen recordings which usually have a high bitrate.

We reconnect the user if he or she gets disconnected, we recover recordings from our server side when the user completely disconnects. Our EU and US processing regions have 2 availability zones each.

In 2022, our processing pipeline was tested in production with 200k recordings per day in one availability zone. Since then we have made many improvements. Today we have 4 such availability zones. 2 in the US and 2 in the EU.

Our platform uses a smart queue and lanes mechanisms to handle load during peak times.

If you are established in the EU or if you offer products and services to people in the EU, you must be GDPR compliant in relation to personal data. We’ve spent several months at the beginning of 2018 making sure all our processes, systems, software, and policies are GDPR-compliant with respect to the data we process for you (audio & video files, snapshots, device names, IPv4 addresses, user agents, referers, etc.) as a data processor. You can read more about our GDPR compliance as a data processor at ++https://addpipe.com/gdpr++.

We charge per resolution: audio, 320p, 480p, 720p, FullHD, and 4k. Ziggeo separates into SD and HD, regardless of whether you’re recording 4 K videos from mobile devices over Wi-Fi or just 320x240 over slow or expensive mobile data connections.

Every browser and device records video differently — different formats, different codecs, often incompatible with each other. With Pipe, every recording is processed into a non fragmented MP4, optimized for native playback across browsers, desktop players, and mobile devices. We automatically extract a snapshot and generate a filmstrip for every recording, ready to use in your UI without any additional processing. Separately, we can apply a watermark, crop to ratio or cut to length.

Recording files can be processed in both the US or in the EU depending on your data residency needs. You’re not locked in to a single region per account.